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Privacy policy

Last updated: 29 October 2026

This policy explains what personal data Plant Health Products collects through this website and our online shop, why we collect it, who we share it with, and the rights you have under the Digital Personal Data Protection Act, 2023.

Who we are

What we collect

  • When you contact us or enquire about a product: your name, phone number, district or village, and anything you write in your message.
  • When you register interest in becoming a dealer: the business and contact details you enter in the form.
  • When you place an order: your name, phone number, email address, delivery address and what you ordered.
  • When you pay: payments are processed by Razorpay. We receive confirmation that a payment succeeded and its reference number, but never your card number, UPI PIN or bank login.
  • When you make a claim: the photos or videos you send us, which we use only to assess that claim.
  • When you browse: our hosting provider keeps standard technical logs, such as IP address, browser type and the pages requested, to run and secure the site. The shop also remembers your chosen language in your browser.

Analytics: we use Google Analytics to count visits and see which pages and products people look at, so we know what to write next. It sets a cookie in your browser and records the pages you view, roughly where you are (city level) and which site or search brought you here. We do not give it your name, phone number or address, and we do not use it for advertising. You can block it with any browser setting or extension that blocks analytics, and the site works exactly the same.

We don’t use advertising cookies, and we don’t track you across other websites.

Why we use it

  • to reply to your enquiry or dealer registration;
  • to process, deliver and support your order, including sending order and delivery updates;
  • to handle cancellations, refunds, returns and complaints, and to prevent false claims and fraud;
  • to keep the invoices and records that tax and accounting laws require;
  • to keep the website and shop secure and working.

We don’t sell your personal data, and we don’t use it for marketing without your consent.

Who we share it with

  • Razorpay, to process payments and refunds;
  • courier and delivery partners, who receive your name, phone number and delivery address to deliver your order;
  • Netlify, the company that hosts our website for us;
  • government authorities, when the law requires it.

Where it’s stored and for how long

We don’t keep a customer database on this website. The site is hosted by Netlify, whose servers keep the standard technical logs described above. What you send through a form on this site is sent on to our office email address. Enquiries and orders are handled on WhatsApp, so those messages stay in your WhatsApp account and ours, under WhatsApp’s own terms. The browsing statistics described above are held by Google Analytics on Google’s servers.

We keep enquiry details for as long as we need to respond and follow up, and order and invoice records for as long as tax and accounting laws require. After that, we delete or anonymise them.

Your rights

You can ask us to:

  • tell you what personal data we hold about you and how we use it;
  • correct, complete or update it;
  • erase it, unless the law requires us to keep it (for example, invoices);
  • stop using it, by withdrawing any consent you gave;
  • let someone you nominate exercise these rights for you if you die or can’t act yourself.

To make a request, contact our grievance officer below. If you’re not satisfied with our response, you can complain to the Data Protection Board of India.

Grievance officer

We acknowledge every complaint within 48 hours and aim to resolve it within one month of receiving it.

Children

Our products are for agricultural use and the shop is meant for adults. We don’t knowingly collect personal data from anyone under 18.

Changes to this policy

If we change this policy, we’ll update this page and the date at the top.