Last updated: 29 October 2026
This policy explains when you can cancel an order, what to do if something arrives damaged or wrong, and how refunds are paid. All orders are paid for online in advance; we don’t offer cash on delivery. It doesn’t affect your rights under the Consumer Protection Act, 2019.
Cancelling an order
- Before it’s dispatched: contact customer care on +91 89706 03352 or planthealthproducts.india@gmail.com with your order number. We’ll cancel it and refund you in full. There’s no cancellation charge.
- After it’s dispatched: the order can no longer be cancelled.
- If we cancel: if we can’t fulfil your order — for example, a product is out of stock or we can’t deliver to your pincode — we’ll cancel it and refund you in full.
Refused or undelivered parcels
If you refuse the delivery, or the courier can’t deliver after repeated attempts because the address or phone number is wrong or no one is available, the parcel comes back to us. Once it arrives, we refund your order minus the actual courier charges for delivering the parcel and bringing it back, and the payment processing fee that our payment partner doesn’t return (currently 2.36% of the amount paid), and we’ll show you how that amount was worked out. If the parcel was refused because it was visibly damaged, you get a full refund.
Damaged, leaking, wrong, missing or expired items
Please check your order when it arrives, and tell us within 72 hours of delivery on WhatsApp at +91 89706 03352 or by email to planthealthproducts.india@gmail.com, with your order number.
- Best: an unboxing video. Start recording before you open the parcel. Show the shipping label and the seal, then open it without stopping the recording and show each pack, its batch number and expiry date. Claims with a video are settled fastest.
- No video? Send clear photos of the parcel, its shipping label, and each affected pack showing its batch number. We may then collect the item for inspection before we replace it or refund you.
Once we approve a claim, you choose: a replacement, if it’s in stock, or a refund for the affected items. If the whole order is affected, we refund the shipping charge too. We cover the cost of collecting any item we ask to inspect.
Returns
For safety and quality reasons, we can’t take back a product once its pack has been opened or used, unless it was damaged, leaking, wrong, defective or expired when it arrived. For unopened products you no longer need, we don’t take these back. Returns are only for items that were damaged, leaking, wrong, defective or expired when they arrived.
Crop results depend on the soil, weather, and how and when a product is applied, so we can’t refund a product that was used as directed because the result wasn’t what you hoped for.
How refunds are paid
Refunds go only to the payment method used for the order, through our payment partner Razorpay — never to a different bank account or UPI ID, and never in cash. We start the refund within 2 working days after a cancellation or claim is approved, or after a returned parcel reaches us. Banks usually take another 5–7 working days to show it in your account.
How we prevent misuse
If a claim is false — for example, edited photos or video, or a pack we didn’t send — we’ll reject it, and we may stop accepting orders from that customer. We may also cancel and refund any order our payment partner flags as fraudulent.
Questions and complaints
Contact customer care on +91 89706 03352 or planthealthproducts.india@gmail.com. Complaints can also go to our grievance officer — see our terms and conditions.